Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the standard shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. For larger items requiring freight handling, please allow 7-14 business days for delivery depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Do you offer assembly services for large furniture?
Yes, we offer White Glove Delivery for an additional fee, which includes professional assembly in the room of your choice and removal of all packaging materials.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Are your materials sustainably sourced?
At HAC, we prioritize sustainability. Many of our wood products are FSC-certified, and we partner with artisans who utilize eco-friendly manufacturing processes whenever possible.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and flexible financing options through Affirm.